Faq – Newbiecars

The cars are disassembled and well secured in their box since assembled it would be too bulky for shipments. But you should not worry, all our cars come with instructions in Spanish and English and in a maximum of half an hour they will be perfectly assembled for use. If you have difficulties with the assembly or with the connection of the car to the remote control, remember that you can always contact us and we will be happy to help you.

It is strictly prohibited to drive cars on roads or tracks with circulation/traffic. It is not recommended to drive on rocky, wet terrain, with large changes in elevation, sand, dirt or extremely irregular terrain.
It is convenient for our cars to circulate through closed areas or circuits that guarantee the safety of children.

Our products are made with the best materials, resistant plastic, smooth finishes, chrome effect on the rims, leather seats, large batteries that last up to 2 hours of use (although it depends on the weight of the child and the road on which it is driven). So we can offer up to 2 years of warranty from the date of purchase if it is a factory defect. As for the battery, the guarantee is 6 months since it is a consumable component.
In the case of effective lack of conformity notified during the 2 years after the purchase, the seller must proceed to repair, change or reduce the price as appropriate.
Defects caused by improper use of the product, such as defects caused by collision, friction, driving on non-recommended roads, etc., are not considered lack of conformity.

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

You can change or return your products as long as it is done within 30 calendar days from the date of purchase and the product is in the same condition as when you received it (Without signs of use and with its original packaging).

If you wish to change or return the purchased product, please contact our customer service team: Info@newbiecars.com and we will proceed to process your request.

If you receive a defective, broken or damaged product, write us an email with photos and explain the situation. As soon as possible we will take care of collecting the damaged product and sending you a new one.

The refund of the amount will always be made by the same payment method as the one used at the time of purchase.

If you want to change for another car model or color, write us an email with your request and we will confirm if there is stock available of the desired product.

The return of the product received can be managed by the client, ensuring that it arrives in perfect condition or picked up by our transport company.

Once the unwanted product has been received and the price difference has been paid, in the event that it exists and the additional transport costs, we will proceed to send the changed vehicle. If the return of the product has been managed by the customer, only one transport (€12) would have to be paid, which corresponds to the shipment of the changed product, if the collection has been through our transport company, two transports would have to be paid (€24).

If you do not like the purchased product or no longer want it for any reason, write us an email with your return request and we will proceed to process it as soon as possible.

The return of the product received can be managed by the client, ensuring that it arrives in perfect condition or picked up by our transport company. The product must keep the original packaging and have no signs of use.

In the event that the return has been managed with our own transport, two shipping costs will be subtracted from the returned amount, those generated in the purchase and those generated in the return, if the customer has managed the return shipment by himself only one transport will be subtracted (€12).

Once the unwanted product is received, we will check if the product is in its original packaging and does not have signs of use, if so, we will proceed to the return of the amount, discounting the corresponding transport costs, within a maximum period of 7 natural days from the receipt of the product in our warehouse.

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